Warranty Request

At Peeler Built Homes, we believe that a home is more than just a structure; it’s a sanctuary built with integrity and care. That’s why we take our warranty commitment very seriously. We stand behind the quality of our craftsmanship and are dedicated to ensuring your peace of mind long after the keys have been handed over.

Our Warranty Commitment:

  1. Comprehensive Coverage: Our warranty covers a wide range of aspects of your home, from structural integrity to the performance of major systems. We ensure that you are protected against any unforeseen issues that may arise.

  2. Transparent Communication: We understand that navigating warranties can be complex. Our friendly team is here to guide you through the process, answering any questions and addressing your concerns promptly and clearly.

  3. Timely Support: Should any issues arise, we are committed to resolving them swiftly. Our team will work diligently to ensure that your home continues to meet the highest standards of quality and comfort.

  4. Quality Assurance: Every home we build undergoes rigorous inspections to ensure it meets our stringent quality criteria. We take pride in our craftsmanship and stand by our promise of excellence.

At Peeler Built Homes, we’re not just building houses; we’re building relationships based on trust and reliability. Your satisfaction is our top priority, and we’re here to support you every step of the way. Thank you for choosing Peeler Built Homes—where integrity and care come together in every brick and beam.

Urgent Requests

  • A plumbing leak that necessitates a complete shut-off of water to your home

  • A sewer backup into your home

  • A total loss of air conditioning when the outdoor temperature exceeds 95 degrees

  • A total loss of heating when the outdoor temperature falls below 40 degrees

If you encounter an urgent issue, please reach out directly to the trade partner. You can find their contact information on the electric panel or water heater located in your garage. After you’ve contacted the trade partner, or if you’re unable to do so, kindly submit a service request using the form on this page. Rest assured, urgent requests will be prioritized over non-urgent ones.

Please note that while some HVAC and plumbing contractors may offer extended hours for urgent issues, same-day responses after normal business hours (Monday to Friday, 8:00 AM - 4:30 PM) are not guaranteed. Any urgent requests submitted after these hours will be addressed on the next business day.

Our aim is to provide you with an exceptional customer service experience. For non-urgent requests, please allow up to 2 business days for us to get in touch with you. When submitting a service request, please ensure you will be available during business hours in the days immediately following your request. Thank you for your understanding!